Privacy Policy

  1. This Website is owned and operated by Property-Matchmaker Limited (We), Suite 19, Springboard Business Centre, Ellerbeck Way, Stokesley Business Park, North Yorkshire, TS9 5JZ. We are committed to ensuring that your privacy is protected.
  2. Our Privacy Policy applies only to information that we obtain from you via the Website located at www.property-matchmaker.com (the "Website")
  3. If you visit a website operated by a third party through a link included on this Website, your information may be used differently by the operator of the linked website.
  4. We process personal data only in strict compliance with the Data Protection Act 1998 (the Act). For the purpose of the Act the data controller is Property-Matchmaker Limited of Suite 19, Spring Board Business Centre, Ellerbeck Way, Stokesley Business Park, Stokesley, North Yorkshire, TS9 5JZ.
  5. Information will only be used for the purposes stated in this Privacy Policy. By entering information about you, you accept that we may retain your information and that it may be held by us or any third party company which processes it on our behalf.
  6. The information you provide to us when using this Website will be processed for the following reasons:-
    1. to administer your user account with us;
    2. to process any request for advice or information supplied by us;
    3. to pass on your contact details on to registered users of the Website (with your explicit consent only);
    4. to notify you of our bulletins, information packs and services;
    5. to customise this Website according to your requirements;
    6. to perform statistical analyses and assessments of the use of this Website;
    7. to inform third party advertisers of the results of the statistical analyses of the use of their adverts on this Website (aggregated data only);
    8. to comply with our statutory and regulatory obligations; and
    9. to process any application made by you for a position with us.
  7. The type of information we will collect about you includes:-
    1. your name and address;
    2. your phone number and e-mail address;
    3. your credit card details if you register on the site;
    4. your occupation and place of work;
    5. the information included when you register as a user of the site;
    6. details about the services you specifically request;
    7. information that you provide us by email or via our contact form; and
    8. information you complete by way of our surveys;
  8. We will never collect sensitive information about you without your explicit consent.
  9. Any information that we collect about you is stored electronically on our database. It may also be printed and stored in our filing system.
  10. We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of a competent jurisdiction. From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements. If you do not consent to our production of your details for this purpose only as an exception to our duty of confidentiality, you can let us know by checking the appropriate box on the new account registration form.
  11. If you believe that the information we hold about you is inaccurate you may notify us of any amendments or corrections by writing to us at the above address or by sending us an e-mail.
  12. To comply with the Data Protection Act 1998 we adhere to strict security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access.
  13. Security is very important to us. Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of your user information.
  14. We have appointed an agent to collect credit card payments from you on our behalf. All credit card transactions conducted from this website are carried out over a secure link for your security. By transmitting your credit card details, you agree to our agent using your details for the purposes of:-
    1. authorising your credit card;
    2. debiting your credit card account for such of our goods you buy and/ or services you use; and
    3. advising us that payment has been made.
  15. We reserve the right to appoint an internet service provider to host our Website on our behalf which may be situated outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above.
  16. We would like, from time to time, to send you information about our services and to send you details of our special offers or promotions and any other advertising or marketing materials that we think may be of interest to you. You will be asked when registering on the website to indicate if you do not want to be contacted by us in this way.
  17. We would also like to pass your details to third parties and organisations approved by us and with whom we have commercial links so that they may contact you to inform you about their products and/ or services and promotions which may be of interest to you. We will only disclose your data to third parties if you consent to us doing so. You will be asked when registering on the website to indicate if you do not want us to pass your details to any third parties.
  18. You may refuse, at any time, any mailing or other marketing communication from us or require us, at any time, to cease to process your data for any particular purpose(s) by writing to us at the above address or emailing us. Likewise, you may notify us of any updates, amendments and corrections to previously collected user information by emailing.
  19. If at any time you wish to receive information about our services which you currently do not receive, or you wish to stop receiving some or all of the information that we currently send, please let us know by emailing info@property-matchmaker.com.
  20. Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to the following address: info@property-matchmaker.com. As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you. Any such access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  21. Any queries or comments about this privacy policy should be forwarded to info@property-matchmaker.com.
  22. If you have a complaint concerning any breach of this privacy policy, contact us at info@property-matchmaker.com. When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.
  23. We reserve the right, at any time, to modify, alter or update this Privacy Policy. If we change our Privacy Policy we will post the changes on this page so that you are aware of them.
  24. When visiting our website, we would like to use "cookies" and other tracking technologies which record information and data automatically. "Cookies" are small text files stored on your 'browser', which collect basic information that a website can use to recognise repeat site visits. "Cookies" do not attach to your system or damage your files.
  25. You can usually change your browser so that it will not accept cookies. If you do this, you will still be able to browse around the site but we will not be able to recognise you when you return to the site and it may negatively affect the speed of your searches. To estimate our audience size and usage pattern. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme which your computer uses. If your computer uses Microsoft Internet Explorer or Netscape Navigator, you will need to follow these instructions at this link www.allaboutcookies.org (Property-Matchmaker Limited is not responsible for the content of external websites. This link will open a new window.) Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed or notifying you of them. From the list provided, click onto the programme which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow those instructions.
  26. Please note that the information collected by "cookies" does not identify you personally. We automatically collect and store only the following information about your visit:-
    1. the internet domain and IP address from where you access our Website;
    2. the type of browser software and operating system used to access our Website;
    3. the date and time you access our Website;
    4. the pages you enter, visit and exit our Website from; and
    5. if you linked to our Website from another Website, the address of that Website.
  27. We use this information to help us identify click stream patterns, to compile aggregate data in order to observe behaviour and to improve our Website, to learn about the number of visitors to our Website, the types of technology our visitors use, to target the advertising and to assess the general effectiveness of such advertising. We only use this information to ensure that the pages on the Website stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience. We do not use cookies to collect or store personal information such as your name or email address.
  28. In using this Website, and by submitting your information, you consent to the collection, storage and use of your personal information by us as set out in this Policy. If you do not agree, please leave this Website now.